How does this work?
There will be no real printed copy or CD-ROM shipped to you; instead, we are offering service manual files. After you complete payment, our website will send you an email with a link to download the manuals you ordered. The file may be downloaded for a maximum of two months before access is prohibited. The manual file is yours forever once you download it to your computer.
How do I download the manual I paid for?
An email with a link to download your manual will be sent out as soon as we have received and processed your payment. To begin the download, look for the text that says, “Click here to download” in the email. Please check your “junk/spam mailbox” or email us at help [@] downloadservicemanuals [dot] com if the email from us has not appeared within 5 to 10 minutes.
I have not received my manual, what to do?
There could be some reasons why:
There might have been a typographical error or an erroneous email address submitted during the purchase process. The email was either banned by your email provider or ended up in your “spam mailbox.” The money still hasn’t cleared. For assistance, please get in touch with us and provide your order details (name, email address used during checkout, order number, and transaction ID).
How long do I have to download the manual I purchased?
The service manual file may be downloaded and saved to your computer for up to two months. Within 60 days of your purchase, upon request, we will send you a new link. Please get in touch with us if you are having problems downloading the file and we would be pleased to assist.
How do I view the manual I purchased?
Almost all manuals are available in PDF format. We recommend Adobe Reader (free) as a PDF viewer. For permanent viewing, be sure you save the file to your computer or tablet.
How do I open a zip file?
Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be “unzipped” before you can view the contents. Instructions can be found below.
Windows: http://windows.microsoft.com/en-us/windows-8/zip-unzip-files
Mac: http://support.topspinmedia.com/hc/en-us/articles/204262713-How-to-extract-a-zip-file-on-a-Mac
iPhone and iPad devices: http://osxdaily.com/2013/05/13/open-zip-files-iphone-ipad/
For best results, we highly recommend downloading zip files to a desktop/laptop computer instead of mobile devices.
Do you offer refunds?
Due to the digital nature of the products we sell, all sales are final. There is no way to return a downloaded file nor verify it has been deleted.
Which payment methods do you accept? Is your website safe?
We accept secure payments thru PayPal. Your sensitive payment information is never stored on our systems. Additionally, all files are routinely scanned for viruses and malware.